Shipping policy

Shipping Policy for Jain Art Villa

At Jain Art Villa, we strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy below to understand how we handle the shipment of your orders.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: All orders are subject to verification for accuracy. In case of any discrepancies or issues with your order, we will contact you.

2. Shipping Methods and Costs

  • Shipping Options: We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the items purchased. The total shipping cost will be displayed at checkout.

3. Delivery Time

  • Standard Shipping: Delivery typically takes 5-10 business days from the date of shipment, depending on your location.
  • Expedited Shipping: Delivery typically takes 3-5 business days from the date of shipment.
  • Express Shipping: Delivery typically takes 1-3 business days from the date of shipment.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • International Shipping: At this time, we only ship within India. We do not offer international shipping.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status on our website under "My Account."

6. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at brassjainartvilla@gmail.com with your order number and photos of the damaged item(s). We will work with the carrier to resolve the issue and arrange for a replacement or refund.
  • Lost Packages: If your package is lost in transit, please contact us at [Your Email Address] with your order number. We will investigate the issue with the carrier and take appropriate action.

7. Address Changes

  • Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at [Your Email Address]. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

8. Undeliverable Packages

  • Return to Sender: If a package is returned to us as undeliverable due to an incorrect address, refusal, or other reasons, we will notify you. You may choose to have the package reshipped to a corrected address at your expense or receive a refund for the product(s) minus the shipping costs.

9. Contact Information

If you have any questions or concerns about our shipping policy, please contact us.